Mon, May 14, 2012
Call Raw Talent Guitar For More Information, To Order, or For Customer Service
When we launched Raw Talent Guitar a year and a half ago, we had this notion that everyone would either want to call and order the product or place their order online.
We quickly realized that the online route was better and more to our customers’ liking, but as we grew, the telephone line correspondence began to pickup demand. This was mostly because our customers really want to talk to us – and we think that’s great!
Everyone on the Raw Talent Team works together to answer your customer support questions as best as we can, but finally, there’s a 24/7 toll free number with customer support that’s dependable.
Here’s how it works:
Our national sales reps answer our phones weekdays from 10 a.m. to 6 p.m. PST and they are best equipped to take your order or answer your questions and handle some support problems.
If they cannot answer your question, they will use our Support Form to fill out your issue and it will be directed to us – the Raw Talent Team – and you should receive a confirmation email alerting you that we have received your email.
To assist you and our representatives, we have established a Support Wiki which they will use to document new problems. And because it’s a wiki, you – the customer – can also update the information if you find a solution.
If you call any time other than Weekdays from 10 a.m. to 6 p.m. PST, your call will be answered by an answering service, and their representatives can take your order and assist you with mild customer support issues.
Want more great news?
Our answering service and our national sales reps are both in the Pacific Northwest and they keep in touch with each other and with us, so your needs are met as best possible.
Either way – your phone call or email will get back to us at the Raw Talent Team and we’ll be in touch within 24-48 hours depending on the complexity of the issue.
Most of the time we get back to you the same day…
So give us a call, whether you want to place an order or if you have an issue and just want to speak with someone, or heck, even if you just need someone to talk to – if our telephone reps can’t help you they’ll get in touch of us.
It doesn’t matter because we offer a 30-day money back guarantee – so no matter how much you pay up front, you’ll get it all back if you don’t think you’re better in 30-days!
Reach customer support at RawTalentGuitar.com/Support
–The Raw Talent Team